Northwatch Homes Client Service Agreement.

1. Services and Service Plan

Northwatch will perform only the services expressly listed in the applicable Service Plan or other written service schedule accepted by Northwatch (the “Services”). Services may include scheduled visual walk-throughs of readily accessible areas, observation-based status reports, photographs, vendor-access coordination, arrival or departure preparation, package oversight, storm-related checks when reasonably available, and separately approved concierge tasks.

The Service Plan controls the Property address, visit frequency, included areas, price, authorized contacts, access method, and any special instructions. If the Service Plan conflicts with this Agreement, this Agreement controls unless a later writing signed by an authorized representative of Northwatch expressly states that it amends a specific section of this Agreement.

2. Limited Nature of Home-Watch Visits

Each visit is a limited, non-invasive visual observation of reasonably accessible areas at the time of the visit. Northwatch is not a licensed home inspector, engineer, architect, environmental consultant, security or alarm company, insurance adjuster, property manager, real-estate broker for these Services, pest-control operator, or home-improvement contractor. A visit is not a code, safety, structural, mechanical, environmental, or insurance inspection and is not a certification of condition.

We do not open walls, ceilings, appliances, electrical panels, equipment, locked rooms, safes, or sealed areas; move furniture or stored items; climb roofs or ladders; enter crawl spaces, attics, or unsafe areas; test systems or devices unless the Service Plan expressly says so; or discover conditions that are hidden, intermittent, underground, inside systems, outside the visit area, or that arise between visits.

3. No Guarantee; Conditions May Arise Between Visits

Northwatch does not promise that every issue will be discovered or that Services will prevent loss, damage, theft, trespass, vandalism, water intrusion, freezing, mold, pests, fire, mechanical failure, utility interruption, weather damage, or any other condition. Conditions can begin, change, or worsen between scheduled visits. Reports describe only observations reasonably apparent during the visit and are not warranties or guarantees.

4. Client Responsibilities

Client will:

• keep the Property lawfully insured for its occupancy and vacancy status and comply with all insurer notice, inspection, heating, winterization, alarm, and vacancy requirements;
• maintain utilities, heat, alarm, sump pumps, backup systems, locks, detectors, and other protective systems appropriate for the Property;
• provide accurate emergency contacts, access instructions, known hazards, service shutoffs, alarm procedures, and special conditions before service begins and promptly update them;
• ensure the Property is lawful and reasonably safe to enter, and disclose cameras, occupants, guests, workers, animals, weapons, hazardous materials, active construction, infestations, or other unusual risks;
• review each report promptly and arrange qualified professional evaluation or repair when an issue is reported or suspected; and
• avoid relying on Northwatch as the sole means of protecting, securing, maintaining, or insuring the Property.

Client remains responsible for the Property and for all decisions concerning maintenance, repairs, security, insurance, vendors, occupants, and emergencies.

5. Access Authorization; Keys and Codes

Client authorizes Northwatch and its authorized personnel to enter the Property at reasonable times to perform the Services. Client represents that this authorization does not violate any lease, ownership agreement, court order, insurance condition, alarm permit, or other obligation.

Northwatch will use reasonable care with keys, codes, lockboxes, smart-lock credentials, and alarm information. Client should provide unique, revocable credentials whenever possible and should not provide passwords used for unrelated accounts. Client must promptly deactivate or change access after termination when appropriate. Northwatch may refuse entry if access is unavailable, unsafe, disputed, or likely to trigger an alarm or confrontation. A visit prevented by Client’s access failure may be treated as completed for billing purposes.

6. Reports, Photos, and Communications

Client authorizes Northwatch to photograph and document the Property for service, quality-control, insurance, safety, and recordkeeping purposes. Reports may be delivered by email, text, portal, or another agreed method. Client is responsible for monitoring the selected method and notifying us of delivery problems. Reports are confidential service records, not professional inspection reports, and may not be sold, published, or relied upon by a buyer, tenant, lender, insurer, contractor, or other third party without Northwatch’s written consent.

7. Emergencies and Protective Action

If we reasonably believe there is an immediate threat to persons or material property damage, Client authorizes Northwatch to contact emergency services, an alarm company, an emergency contact, a utility, building personnel, or an appropriate licensed vendor; take reasonable steps to limit access to the affected area; and, when reasonably safe, perform simple protective acts such as closing a door, shutting a readily accessible valve, or moving a small item away from apparent water.

Unless the Service Plan states another amount, Northwatch may authorize emergency third-party work up to $500 when we cannot reach Client or an emergency contact after reasonable efforts and delay could reasonably increase damage. Client will reimburse those charges and any Northwatch emergency coordination fee. Northwatch is not required to advance funds, enter an unsafe area, perform repairs, or guarantee vendor availability. Good-faith emergency decisions made within this authority do not make Northwatch an insurer, contractor, property manager, or guarantor.

8. Third-Party Vendors and Deliveries

Northwatch may coordinate access or communications with vendors as a convenience. Unless a separate writing expressly says otherwise, Client selects, retains, directs, and pays every vendor. Vendors are independent parties, not Northwatch employees, agents, joint venturers, or subcontractors merely because we recommend, contact, schedule, meet, or provide access to them. Northwatch does not warrant their licensing, insurance, pricing, conduct, workmanship, timing, materials, or results.

Northwatch has no authority to sign a vendor contract, approve a change order, accept completed work, waive a claim, or bind Client except for the limited emergency authority in Section 7 or other specific written authority. Any vendor referral is a convenience and not an endorsement or warranty.

9. No Repairs, Brokerage, Tenancy, or Fiduciary Services

Northwatch observes, reports, and coordinates. We do not perform regulated repair, construction, home-improvement, environmental-remediation, locksmith, pest-control, rental, leasing, rent-collection, tenant-placement, escrow, or fiduciary services under this Agreement. Client will not ask Northwatch personnel to perform work requiring a license or to handle tenant funds. Any separate service must be documented in a separate written agreement and performed only when legally authorized.

10. Plants, Pets, Pools, Vehicles, and Specialty Items

Any agreed assistance involving plants, pools, vehicles, wine storage, art, collectibles, generators, or other specialty items is limited to the simple task written in the Service Plan and is not professional care, maintenance, preservation, or valuation. Northwatch does not provide pet sitting, boarding, veterinary care, or unsupervised animal care. Client must retain qualified providers for living animals and specialty systems. Client accepts the inherent sensitivity and risk of these items, except to the extent a loss is caused by conduct that cannot lawfully be excluded.

11. Scheduling, Weather, and Missed Access

Visit dates and time windows are estimates unless we expressly confirm a fixed appointment. We may reasonably adjust routes and timing for safety, weather, traffic, staffing, holidays, or property conditions. A visit may be shortened, rescheduled, or omitted when travel or entry would be unsafe, unlawful, impossible, or inconsistent with official guidance. We will use commercially reasonable efforts to notify Client and reschedule when practical.

12. Fees, Payment, Taxes, and Disputed Charges

Client will pay the fees, taxes, approved expenses, emergency charges, and other amounts stated in the Service Plan or authorized in writing. Unless the Service Plan says otherwise, recurring fees are charged in advance and additional services are charged when performed. Amounts not disputed in good faith within 15 days of the invoice are deemed accepted. Overdue balances may accrue the lesser of 1.0% per month or the maximum lawful rate, plus reasonable collection costs. Northwatch may suspend Services for nonpayment after reasonable notice.

Client must maintain a valid payment method if recurring billing is selected and authorizes charges consistent with the Service Plan. Chargebacks do not replace the dispute process. Bank, card, or platform fees caused by a failed or reversed payment may be passed through when lawful and disclosed.

13. Renewal, Cancellation, Suspension, and Termination

Unless the Service Plan states a fixed term, recurring service continues month to month until either party gives written notice. Client may cancel without penalty by giving at least 7 days’ notice before the next billing date. Northwatch may suspend or terminate service immediately for unsafe conditions, unlawful or abusive conduct, disputed authority, undisclosed occupants or animals, repeated access failures, nonpayment, or requests outside our lawful scope; otherwise, we will provide reasonable notice when practical.

Prepaid fees for future visits canceled by Northwatch will be refunded on a pro-rata basis. Setup fees, completed visits, reserved appointments canceled with less than 24 hours’ notice, emergency coordination, and third-party expenses are nonrefundable. Upon termination, Client must arrange return or secure destruction of physical keys and revoke digital access. Sections intended by their nature to survive—including payment, confidentiality, risk allocation, liability limits, indemnity, dispute terms, and records—will survive.

14. Privacy and Confidentiality

Northwatch will use reasonable measures to protect nonpublic Client information, access credentials, property details, and reports, and will use them to provide and administer Services, comply with law, protect safety or legal rights, resolve disputes, and work with service providers who support our operations. No system is perfectly secure. Client authorizes ordinary electronic communications and understands that email, text, cloud storage, smart-home platforms, and mobile devices carry inherent risks.

Northwatch will not publicly use identifiable interior photographs or disclose Client’s identity for marketing without separate consent. Our website privacy notice, as updated from time to time, applies to website and account data; this Agreement controls access and service records for the Property.

15. Insurance and Risk Allocation

Client understands that Northwatch’s fee is based on a limited observation-and-reporting service, not on assuming the financial risk of the Property. Client will look first to Client’s own property, flood, liability, valuable-articles, cyber, vehicle, and other applicable insurance for any covered loss. Northwatch’s insurance protects Northwatch according to its policy terms and does not insure Client’s Property, occupants, belongings, or business interruption.

Client will promptly notify its insurer of vacancy, seasonal use, renovations, extended absence, or other facts that may affect coverage. Northwatch does not interpret policy requirements or certify compliance with them.

16. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NORTHWATCH DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CONDITION, SECURITY, AND RESULTS. No oral statement or marketing material creates a warranty unless included in a written amendment signed by an authorized representative of Northwatch.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NORTHWATCH AND CONFIDENT ESTATES LLC, AND THEIR MEMBERS, MANAGERS, EMPLOYEES, REPRESENTATIVES, AGENTS, AND AUTHORIZED CONTRACTORS (COLLECTIVELY, THE “NORTHWATCH PARTIES”), WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF USE, RENT, INCOME, PROFIT, DATA, PRIVACY, BUSINESS OPPORTUNITY, OR VALUE; EMOTIONAL DISTRESS; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT SUCH LOSS IS POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE NORTHWATCH PARTIES’ TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE PROPERTY, SERVICES, REPORTS, OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE SERVICE FEES ACTUALLY PAID TO NORTHWATCH FOR THE PROPERTY DURING THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $1,000. This allocation applies regardless of the legal theory and reflects the fees charged and Client’s agreement to maintain insurance.

Nothing in this Agreement excludes or limits liability for gross negligence, willful misconduct, fraud, or any liability that applicable law does not permit the parties to exclude or limit. Each exclusion and limitation is separate and will be enforced to the maximum lawful extent.

18. Client Indemnity

To the fullest extent permitted by law, Client will defend, indemnify, and hold harmless the Northwatch Parties from third-party claims, damages, judgments, penalties, liabilities, and reasonable attorneys’ fees arising from: (a) Client’s breach of this Agreement; (b) inaccurate or incomplete instructions or failure to disclose a hazard, person, animal, dispute, or access restriction; (c) the condition, ownership, occupancy, or use of the Property; (d) Client-selected vendors, occupants, guests, invitees, or service providers; or (e) Client’s unlawful conduct. This duty does not apply to the extent a final judgment determines the claim was caused by a Northwatch Party’s gross negligence, willful misconduct, or other conduct that cannot lawfully be indemnified.

19. Claims Notice and Opportunity to Inspect

Client must give Northwatch written notice of any service-related claim promptly after discovery and, where reasonably possible, before material evidence is altered or repairs begin. Client will preserve relevant photographs, reports, messages, invoices, damaged items, and access logs and will give Northwatch and its insurer a reasonable opportunity to inspect. This section does not require Client to delay emergency measures needed to protect persons or prevent further damage and does not shorten any nonwaivable legal deadline.

20. Dispute Resolution; New York Law

The parties will first attempt in good faith to resolve any dispute through a direct conference between authorized decision-makers. If unresolved, either party may request nonbinding mediation in Nassau County, New York, with the mediator’s fee shared equally.

This Agreement is governed by New York law, without regard to conflict-of-law rules. Subject to any applicable consumer-protection law, the state and federal courts located in Nassau County, New York will have exclusive jurisdiction, and each party consents to personal jurisdiction there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES TRIAL BY JURY IN ANY ACTION ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES. The prevailing party in an action to collect undisputed fees or enforce a final judgment may recover reasonable attorneys’ fees and costs when permitted by law.

21. Force Majeure

Northwatch is not liable for delay, interruption, or nonperformance caused by events beyond its reasonable control, including severe weather, flood, fire, utility or communications failure, road closure, public emergency, labor disruption, government action, civil unrest, epidemic, cyber incident, vendor failure, or unsafe conditions. Obligations will be excused only for the duration and extent of the event. Fees for Services not performed will be credited or rescheduled as reasonably appropriate, excluding reserved resources and nonrefundable third-party costs.

22. Independent Contractor; No Agency or Third-Party Beneficiaries

Northwatch is an independent contractor. This Agreement does not create an employment, partnership, joint-venture, fiduciary, landlord-tenant, brokerage, bailment, or general agency relationship. Except for the limited emergency authority expressly granted, Northwatch cannot bind Client. No person other than Client and Confident Estates LLC has rights under this Agreement, although the Northwatch Parties may enforce provisions that expressly protect them.

23. Notices and Electronic Acceptance

Notices may be sent to the email address, mobile number, or mailing address stated in the Service Plan. Routine service communications are effective when sent; cancellation, breach, or claim notices are effective when delivered by email with confirmation, nationally recognized courier, or certified mail. Electronic signatures, checked acceptance boxes, payment after receipt, and counterparts are valid to the fullest extent permitted by law.

24. Entire Agreement; Changes; Assignment; Severability

This Agreement, the accepted Service Plan, and any signed addendum are the entire agreement and replace prior discussions about the Services. A waiver applies only to the specific instance and is not continuing. Client may not assign this Agreement without Northwatch’s written consent. Northwatch may assign it to a successor in connection with a merger, reorganization, or transfer of substantially all related business assets, provided the successor assumes the obligations.

If any provision is invalid or unenforceable, it will be narrowed only as necessary, and the remainder will continue. Headings are for convenience. “Including” means “including without limitation.” No rule construing ambiguity against the drafter applies to the extent permitted by law. A later website update does not change an already accepted Service Plan term unless Client receives notice and accepts the change as required by law.